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FS#5335 — FS#9255 — vac2-10-tms

Attached to Project— Anti-DDoS
Maintenance
Paris DC1
CLOSED
100%
The vac2-10-tms isn't working properly.

TMS Fault
Appliance: vac2-10-tms
Subhost 'apm-1-1' is 'Inactive'

We are looking into the cause of the problem with Arbor support.
Date:  Monday, 09 September 2013, 15:40PM
Reason for closing:  Done
Comment by OVH - Thursday, 05 September 2013, 10:33AM

Arbor support are intervening on the box

2. fra-1-6k.de.eu ???????????????????.??.?.?????????????????????????????..?.?..............................................................................?.?????????
3. fra-5-6k.fr.eu .............??.??.?......??????.????.......?......?.?..????.?.???..?.....??..............???..?.?.?.?..........?....???......?.?.??.?............?.
4. sbg-g1-a9.fr.eu ...................................................................................................................................................
5. vac2-0-a9.fr.eu.vaccum ...................................................................................................................................................
6. vac2-1-n7.fr.eu.firewall ...................................................................................................................................................
7. vac2-2-n7.fr.eu.tilera ...................................................................................................................................................
8. vac2-3-n7.fr.eu.arbor ...............................??????????????????????????????????????....................?????.....................................................
9. 10.10.0.252 ...............................??????????????????????????????????????....................?????..............................................?????..
10. 0.0.0.0 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
11. 10.21.50.11 ..................????????????????????????????????????????????????????????????????????..??????.......................?????????????.?????...........
12.


Comment by OVH - Thursday, 05 September 2013, 10:34AM

We have shut down VAC2


Comment by OVH - Thursday, 05 September 2013, 10:35AM

One of the mitigation cards in the TMS 4000
chassis is having memory issues.

===N:0 Ch:1 m:32 s:32 RW OK.
n:0 ch:1 addr mode:4T OK
Node:0 Ch:1 TGE Set Memory:4096 MB value:00 00 -- FAIL
ddr_tge_set failed
DDR3 Initialization failed.
Device 0 ... is now current device
Will boot U-Boot from bank 0


XLOAD ERROR:-1

We will remove the card for RMA and run the VAC2
with 2 cards instead of 3.


Comment by OVH - Thursday, 05 September 2013, 10:42AM

We have removed card #2 and placed #3
in its place. We changed the config. then
rebooted the box. When it is up again we
will check that it' working properly with
2 cards. If so, we will relaunch VAC2.


Comment by OVH - Thursday, 05 September 2013, 10:42AM

DIAG> statusdump -a
Status alerts:

None

DIAG>


We are relaunching VAC2.


Comment by OVH - Monday, 09 September 2013, 10:42AM

The card is being delivered in SBG

Strasbourg, France 09/09/2013 5:21 On vehicle for delivery
Strasbourg, France 09/09/2013 5:20 Arrival scan
Koeln, Germany 09/09/2013 0:05 Departure scan
Tamworth, United Kingdom 07/09/2013 1:06 Arrival scan
Castle Donnington, United Kingdom 07/09/2013 0:33 Departure scan
Castle Donnington, United Kingdom 06/09/2013 23:01 Import scan
Castle Donnington, United Kingdom 06/09/2013 20:08 Arrival scan
Philadelphia, PA, United States 06/09/2013 8:25 Departure scan
Philadelphia, PA, United States 06/09/2013 1:57 Export scan
Philadelphia, PA, United States 05/09/2013 23:47 Arrival scan
Manchester, NH, United States 05/09/2013 22:41 Departure scan
Manchester, NH, United States 05/09/2013 21:42 Arrival scan
Chelmsford, MA, United States 05/09/2013 21:05 Departure scan
Manchester, NH, United States 05/09/2013 19:09 Origin scan
Castle Donnington, United Kingdom 05/09/2013 22:55 The package data has been processed by customs. Awaiting customs clearance.
United States 05/09/2013 16:04 Order processed: ready for UPS


Comment by OVH - Monday, 09 September 2013, 15:40PM

We have replaced the broken card.
However, another one is causing problems:
https://status.ovh.co.uk/?do=details&id=5352