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FS#5017 — FS#8946 — rf-1-a1

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The router reflector has crashed.

We are investigating.


Date:  Monday, 19 August 2013, 12:45PM
Reason for closing:  Done
Comment by OVH - Thursday, 11 July 2013, 15:52PM

One of our three route-reflector routers has rebooted after a software crash. This has impacted some routers BGP announcements, traffic to / from PPC, VPS, IP failovers and vRacks in Roubaix have been impacted.


Comment by OVH - Friday, 12 July 2013, 02:46AM

To prevent the issue from reoccurring, we have adapted the BGP filters on the RF-3 to provide redundancy on all announces.


Comment by OVH - Monday, 15 July 2013, 10:43AM

It has crashed again.


Comment by OVH - Monday, 15 July 2013, 10:43AM

We are going to update it.


Comment by OVH - Monday, 15 July 2013, 12:10PM

Following the RF1 route-reflector crash last week, we launched updates of our RFs in EU (https://status.ovh.co.uk/?do=details&id=5020).
RF2 and 3 were already running the new image but as for RF1, the router crashed this morning as we were preapring the update (!).
So we have terminated the upgrade process and it is now running on the new version like the others. Thanks to the measures taken last week, there was no major impact on the traffic this time. Only a few customers have identified the prob and we will fix it in the next few minutes to avoid any further problems.