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FS#2006 — FS#5982 — pcc-22-n5

Attached to Project— Dedicated Cloud
Incident
Backend / Core
CLOSED
100%
N5 rebooted.
Date:  Sunday, 23 October 2011, 02:20AM
Reason for closing:  Done
Comment by OVH - Sunday, 23 October 2011, 01:01AM

A preventive filter maintenance caused the problem.
A technician cut both power suppliers by mistake.

The traffic of the hosts is switched on the twin n5(n5-23-PCC).


Comment by OVH - Sunday, 23 October 2011, 02:19AM

A human error is the origin the problem.
A technician in the datacenter cut mistakenly the pcc-22-n5 (traffic switched on the pcc-23-n5) and did not wait for the CCP-22-n5 to be back online again and committed the same manipulation mistake on the pcc-23-n5. This kind of error (looking like a sabotage) is not included in the specifications of the PCC.

2 errors = 2 fingers of the technician were cut with an ax.