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FS#15399 — SYD < > SGP

Attached to Project— Network
Incident
Backbone APAC
CLOSED
100%
Our link between Sydney and Singapore is down. We have contacted our provider.
The traffic is now going through USA.

> http://weathermap.ovh.net/#apac
Date:  Sunday, 30 September 2018, 12:29PM
Reason for closing:  Done
Comment by OVH - Tuesday, 04 September 2018, 01:47AM

Our provider confirmed the issue. It has been identified via SMW3 Segment 3 (between Singapore - Perth). Initial findings show a suspected cable fault and issue has been engaged to our cable provider partner.

In addition, our Perth team has been engaged to dispatch to the cable landing station (CLS) for OTDR testing to measure location of fault and identify if it's subsea cable or land-based cable fault. NO available ETR as of this writing but we will inform you back the soonest once secured.


Comment by OVH - Sunday, 30 September 2018, 12:29PM

The link is up and running. We put it back in production:

http://syd.smokeping.ovh.net/smokeping?target=APAC.AS9506